AI that answers your texts, chats and DMs, then books the appointment

Where messages get lost today

A new lead messages your website chat, texts your business line or sends an Instagram DM after hours. Nobody sees it until the next day, and by then the lead has already messaged someone else.

What it does

• Answers website chat, texts and social DMs right away, day or night.
• Replies only from the services, policies and any prices you approve.
• Asks your intake questions and books the appointment into your calendar.
• Hands a conversation to your team at any time, from one inbox.

How it works

1. 1. We load your approved info

   We put your services, hours, policies and any prices you want to share into one source the agent answers from. You approve every word.

2. 2. You test it before it goes live

   You send the chat and texts yourself and read every answer. Nothing is switched on without your OK.

3. 3. It books and hands off

   The agent asks your intake questions, books the appointment and tells your team who to follow up with. You step into any thread at any time.

Guardrails

• Approved info only: it answers from what you approved and nothing else.
• Hands off when unsure: when it does not know, it says so, takes the person's details and hands the conversation to you.
• Texts only people who opted in: it texts only contacts who agreed to hear from your business.
• Honors STOP: any reply of STOP ends the messages for that person, right away.

Can it follow up on Instagram and Facebook messages later?

Yes, within Meta's rules. The agent can reply and follow up within 24 hours of the person's last message. After that, Meta limits what a business can send, so the agent stops. On Facebook Messenger, a person on your team can still reply by hand within seven days, and your team decides what happens next.

Will people know they are chatting with an AI?

Yes. Every chat starts with a short note that the person is chatting with an AI assistant for your business, and the agent answers honestly if asked. California law bars using a bot to mislead people about being a bot in order to drive a sale, so AI2Market discloses for every business it works with, in every state.

Questions owners ask

Which channels does it cover?

Website chat, SMS text messages, Instagram DMs and Facebook Messenger, all in one inbox, and email can be added. Google wound down its Business Messages chat on July 31, 2024, so chats from Google Maps are no longer an option. For phone calls, AI2Market sets up a separate AI receptionist that works with the same inbox.

Will it make things up?

It is set up to answer only from the services, policies, FAQs and any prices you choose to share. When it does not know, it says so, takes the person's details and hands the conversation to you. Like any AI, it can get things wrong, so in week one we review real conversations with you and fix weak answers.

Can I take over a conversation?

Yes, at any time, from one inbox.

Do I need A2P 10DLC registration to text customers?

Yes, for business texting from a local number. We handle it with you.

Does it work with my current website?

Yes. The chat widget adds to most sites with one line of code.

What does it cost?

It's quoted in writing after a free 15-minute demo.

See it on your messages

Book a free 15-minute demo and we will walk through your chat, texts and DMs, and what the agent would answer.